Return and Refund Policy

Last updated: January 29, 2024

Important Note Regarding Refunds:

Kumarcart values client satisfaction, but owing to the nature of our business, which offers reconditioned equipment, we have a replacement policy rather than a refund policy. This implies that if there is a problem with your purchase, we will try to fix it by giving you with a replacement item of the same type.
We understand that buying refurbished items may raise concerns. To ensure a seamless purchasing experience, we extensively inspect and repair all products before they are listed on the website. However, because these are pre-owned items, certain flaws may remain.

By placing an order with kumarcart, you accept our replacement policy. We recommend that you thoroughly read product descriptions and specs before making a purchase. Thank you for shopping at kumarcart.

This Privacy Policy describes how kumarcart collects, uses, and discloses your personal information when you use our website and our services.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on No-Refund Only Replacement Policy.

The following terms are applicable for any products that You purchased with
Us.

Replacement Policy: Ensuring Customer Satisfaction

Replacement Policy: Ensures Customer Satisfaction : We stand behind the high quality of our refurbished products. If you receive your order and discover a problem that renders the goods unfit for their intended purpose, we provide a replacement policy to ensure your satisfaction.

Here’s how the replacement policy works :
• Eligibility: You may request a replacement if the product you received is damaged or does not match the description on the website.
• To request a replacement, please contact us within 9911211634 / 8810297007 days after receiving your order.
• Contact our customer care representatives at 9911211634, 8810297007 or kmrentps@gmail.com They will guide you through the replacement process, which may involve returning the original product and obtaining a new one.

What We Don’t Offer: Refunds

As previously stated, kumarcart does not offer returns for refurbished merchandise. This policy reflects the nature of these commodities, which may have minor cosmetic flaws or subtle variances from brand-new products.

Your Advantage With Replacements:
While we cannot grant refunds, our replacement policy provides a useful solution:
• Second Chance with a Working Product: If you encounter a functional issue, a replacement ensures you obtain a working product of the same type.
• Peace of Mind: Having a replacement option for broken items adds peace of mind to purchasing reconditioned equipment.

Making informed purchases:
To ensure a pleasant buying experience, we recommend:
• Read Product descriptions carefully. Pay close attention to details regarding the product’s condition and functionality.
• Contact customer support. If you have any queries or need clarification before making a purchase, Please contact our customer care team.
By stressing the replacement policy throughout the Privacy Policy, kumarcart promotes transparency and informs customers about post-purchase assistance options. While the no-refund policy remains in effect, focusing on replacements builds customer trust and emphasizes the company’s dedication to customer happiness.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for cancelling an order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: kmrentps@gmail.com
By phone number: 8810297007

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Replacement :

In order for the goods to be eligible for a replacement, please make sure that:

The Product were purchased in the last 7 days, Only with in 7 days the customer should apply for a replacement.
The customer has a full unpackaging video of a refurbished laptop.
The products are in their original condition.

Returning Goods

You are responsible for the cost and risk of returning the product to us. You should send the product at the following address:

Provide full video of opening the packaging of a product to provide to the seller. We cannot be held responsible for goods damaged or lost in a return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the product or proof of receipt for return delivery.